Binomo withdrawal

How to Withdraw Funds from Binomo

Bank Card

How do I withdraw funds to a bank card?

Bank card withdrawals are only available for cards issued in Ukraine or Kazakhstan.

To withdraw funds to a bank card, you’ll need to follow these steps:

1. Go to the withdrawal in the “Cashier” section.

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

In the mobile app: Open a left side menu, choose the “Balance” section. Tap the “Withdrawal” button.

2. Enter the payout amount and choose “VISA/MasterCard/Maestro” as your withdrawal method. Fill in the required information. Please note that you can only withdraw funds to the bank cards you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 12 hours to credit funds to your bank card. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

If you’re waiting longer than 7 days, please, contact us in the live chat or write to [email protected]

We will help you track your withdrawal.

How do I withdraw funds to a non-personalized bank card?

Non-personalized bank cards don’t specify the cardholder’s name, but you can still use them to credit and withdraw funds.

Regardless of what it says on the card (for example, Momentum R or Card Holder), enter the cardholder’s name as stated in the bank agreement.

Bank card withdrawals are only available for cards issued in Ukraine or Kazakhstan.

To withdraw funds to a non-personalized bank card, you’ll need to follow these steps:

1. Go to the withdrawal in the “Cashier” section.

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

In the mobile app: Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

2. Enter the payout amount and choose “VISA/MasterCard/Maestro” as your withdrawal method. Fill in the required information. Please note that you can only withdraw funds to the bank cards you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 12 hours to credit funds to your bank card. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

If you’re waiting longer than 7 days, please, contact us in the live chat or write to [email protected] We will help you track your withdrawal.

Visa / Mastercard / Maestro (Ukraine)

To withdraw funds to your bank card, you’ll need to follow these steps:

1. Go to the withdrawal in the “Cashier” section.

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

In the mobile app: Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

2. Enter the payout amount and choose “VISA/MasterCard/Maestro” as your withdrawal method. Please note that you can only withdraw funds to the bank cards you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 12 hours to credit funds to your bank card. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

Visa / Mastercard / Maestro (Kazakhstan)

To withdraw funds to your bank card, you’ll need to follow these steps:

1. Go to the withdrawal in the “Cashier” section.

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

In the mobile app: Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

2. Enter the payout amount and choose “VISA/MasterCard/Maestro” as your withdrawal method. Please note that you can only withdraw funds to the bank cards you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 12 hours to credit funds to your bank card. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

E-wallet

Skrill

1. Go to the withdrawal in the “Cashier” section.
In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

In the mobile app: Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

2. Enter the payout amount and choose “Skrill” as your withdrawal method and fill in your email address. Please note that you can only withdraw funds to the wallets you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers up to 1 hour to credit funds to your e-wallet. In rare cases, this period may be extended to 7 business days due to national holidays, your payment provider’s policy, etc.

Perfect Money

Go to the withdrawal in the “Cashier” section.
In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.


In the mobile app: Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

2. Enter the payout amount and choose “Perfect Money” as your withdrawal method. Please note that you can only withdraw funds to the wallets you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers up to 1 hour to credit funds to your e-wallet. In rare cases, this period may be extended to 7 business days due to national holidays, your payment provider’s policy, etc.

ADV cash

1. Go to the withdrawal in the “Cashier” section.
In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.


In the mobile app: Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

2. Enter the payout amount and choose “ADV cash” as your withdrawal method. Please note that you can only withdraw funds to the wallets you’ve already made a deposit with. Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers up to 1 hour to credit funds to your e-wallet. In rare cases, this period may be extended to 7 business days due to national holidays, your payment provider’s policy, etc.

How do I withdraw funds to my bank account?

Bank account withdrawals are only available for banks of India, Indonesia, Turkey, Brazil, Vietnam, South Africa, Mexico, and Pakistan.

To withdraw funds to your bank account, you’ll need to follow these steps:

1. Go to the withdrawal in the “Cashier” section.

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu.

Then click the “Withdraw funds” tab.

In the mobile app: Open a left side menu, choose the “Balance” section, and tap the “Withdraw” button.

2. Enter the payout amount and choose “Bank transfer” as your withdrawal method. Fill in the rest of the fields (you can find all the required information in your bank agreement or in a bank app). Click “Request withdrawal”.

3. Your request is confirmed! You can continue trading while we process your withdrawal.

4. You can always track the status of your withdrawal in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users).

Note. It usually takes payment providers from 1 to 3 business days to credit funds to your bank account. In rare cases, this period may be extended up to 7 business days due to national holidays, your bank’s policy, etc.

If you’re waiting longer than 7 days, please, contact us in the live chat or write to [email protected]. We will help you track your withdrawal.

Frequently Asked Questions (FAQ)

Why can’t I receive funds right after I request a withdrawal?

We try to process all withdrawal requests as fast as possible. The duration of this process depends on your account status.

• For standard status traders, it might take up to 3 days.
• For gold status traders – up to 24 hours.
• For VIP status traders – up to 4 hours.

We try to shorten these periods when possible.

Once your withdrawal request is approved, we transfer it to your payment service provider.

It usually takes payment providers from a few minutes to 3 business days to credit funds to your payment method. In rare cases, it can take up to 7 days due to national holidays, payment provider’s policy, etc.

If you’re waiting longer than 7 days, please, contact us in the live chat or write to [email protected] We will help you track your withdrawal.

What payment methods can I use to withdraw funds?

You can withdraw funds to your bank card, bank account or e-wallet.

However, there are few exceptions.

Withdrawals directly to a bank card are only available for cards issued in Ukraine or Kazakhstan. If you are not from these countries, you can withdraw to your bank account or an e-wallet. We recommend using bank accounts that are linked to cards. This way, the funds will be credited to your bank card. Bank account withdrawals are available if your bank is in India, Indonesia, Turkey, Brazil, Vietnam, South Africa, Mexico, and Pakistan.

Withdrawals to e-wallets are available for every trader who has made a deposit.

Why can’t I withdraw funds to my bank card or my bank account?

Withdrawals to bank cards are only available for cards issued in Ukraine or Kazakhstan.

The owners of bank cards issued in India, Indonesia, Turkey, Brazil, Vietnam, South Africa, Mexico, and Pakistan can request a bank account withdrawal. We recommend using bank accounts that are linked to cards. This way, the funds will be credited to your bank card.

For residents of other countries, bank cards and bank account withdrawals are not available due to high withdrawal commissions charged by local banks.

If bank withdrawals are not available in your country, we recommend you to deposit and withdraw with these electronic wallets: AdvCash, Perfect Money, Skrill, Neteller.

What is the minimum and maximum withdrawal limit?

The minimum withdrawal limit is $10/€10 or an equivalent of $10 in your account currency.

The maximum withdrawal amount is:

• Per day: no more than $3,000/€3,000, or an amount equivalent to $3,000.
• Per week: no more than $10,000/€10,000, or an amount equivalent to $10,000.
• Per month: no more than $40,000/€40,000, or an amount equivalent to $40,000.

Note. In some cases, these limits may slightly differ depending on certain payment providers.

How much time does it take for funds to be withdrawn?

When you withdraw funds, your request goes through 3 stages:

• We approve your withdrawal request and pass it on to the payment provider.
• The payment provider processes your withdrawal.
• You receive your funds.

Approval period
Once you send us a withdrawal request, it gets assigned with “Approving” status (“Pending” status in some mobile application versions). We try to approve all withdrawal requests as fast as possible. The duration of this process depends on your status and is indicated in the “Transaction History” section.

1. Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu. Then click the “Transaction history” tab. For mobile app users: open the left side menu, choose the “Balance” section.

2. Click on your withdrawal. The approval period for your transaction will be indicated.

If your request is being approved for too long, contact us by clicking “Waiting for more than N days?” (“Contact support” button for mobile app users). We will try to figure out the problem and speed up the process.

Processing period
After we’ve approved your transaction, we transfer it to the payment provider for further processing. It gets assigned with “Processing” status (“Approved” status in some mobile application versions).
Each payment provider has its own processing period. Click on your deposit in the “Transaction History” section to find the information about the average transaction processing time (generally relevant), and the maximum transaction processing time (relevant in the minority of cases).

If your request is being processed for too long, click “Waiting for more than N days?” (“Contact support” button for mobile app users). We will track your withdrawal and help you to get your funds as soon as possible.

Note. It usually takes payment providers from a few minutes to 3 business days to credit funds to your payment method. In rare cases, it can take up to 7 days due to national holidays, payment provider’s policy, etc.

Can I withdraw in my country’s currency?

When you register, you set your account currency – it can be dollar ($), euro (€), or your country’s currency. You can trade, make deposits, and withdraw funds in that currency.

If the currency of the payment method you’re withdrawing to differs from the currency of your Binomo account – your funds will be automatically converted. The conversion exchange rate depends on the current rate of the market.

Are there any withdrawal fees and commissions?

We generally do not charge any commissions or fees for withdrawals.

However, there is a limit on the number of withdrawals without a fee for India. If you’re from this country, you can withdraw funds once every 24 hours without a commission. If you exceed that limit, the fee will be 10%.

Also, in rare cases, payment service providers may apply a commission for conversion if your Binomo account and payment method are in different currencies. This commission is paid by Binomo and will be automatically returned to your account.

Note. If you made a deposit and decided to withdraw before trading, there is a possibility of a 10% commission.

What is the conversion exchange rate?

Your funds will be automatically converted, if the currency of the payment method you’re withdrawing to differs from the currency of your Binomo account. Your funds may also be converted by the payment service provider during processing. The conversion exchange rate depends on the current rate of the market.

Please note that in rare cases payment service providers can also charge a commission when converting your funds. The commission amount is usually specified on the provider’s website or displayed during the transaction. This commission is paid by Binomo and will be automatically returned to your account.

Why do I see a “Failed” status when withdrawing?

When you see a “Failed” status when withdrawing funds, it means that the problem with your transaction happened from the payment provider’s side. There are two possible reasons for this problem:

• You applied incorrect payment details.
• Technical difficulties on the payment provider’s side.

In some cases, you can find an error description in the “Cashier” section, “Transaction history” tab (“Balance” section for the mobile app users). But payment providers don’t always indicate the reason for the problem.

You can try sending a withdrawal request one more time, or you can contact our support team in the live chat or write to [email protected] We will help you identify the problem.

Can I withdraw funds from my account before I start trading?

Yes, once you’ve made a deposit, you can withdraw funds even if you didn’t trade.

However, if you decide to withdraw before your trading turnover (the sum of all trades) is double the amount you’ve deposited, there is a possibility of a 10% commission.

This commission is only charged in rare cases, and it is due to the company’s anti-fraud activities.

How to Deposit at Binomo

How to Deposit via Bank card?

You can use any bank card that was issued for you to fund your Binomo account. It can be a personalized or non-personalized card (without the cardholder’s name on it), a card in a currency different from the one your account uses.

In most cases, funds are credited within an hour or even instantly. Sometimes, however, it may take longer depending on your payment service provider. Please check the payment processing time for your country and card brand before contacting Binomo support.

Quick guide

1. Click the "Deposit" button in the top right corner.
2. Select your region from the drop-down "Country" menu.
3. Choose a card brand (i.e. Visa, Mastercard).
4. Select a recommended deposit amount or type in a custom sum.
5. Fill in the card details, then click "OK".
6. Wait for the confirmation code sent in SMS or push notification, then enter it to finish the payment.
7. If the payment is successful, youll be redirected to the page with the transaction details.

Turkey (Visa / Mastercard / Maestro)

You can only use this payment method if you:

• Have Turkish citizenship (with full ID);
• Use a Turkish IP address;

Remember!

• You can make only 5 successful transactions a day;
• You have to wait for 30 minutes after making a transaction to make another one.
• You can use only 1 Turkish ID to replenish your account.

You can also use other payment methods.

1. Сlick the “Deposit” button in the right top corner of the screen.

2. Choose “Turkey” in the “Country” section and select the “Visa / Mastercard / Maestro” payment method.

3. Choose the deposit amount, enter your first and last name, and press the “Deposit” button.

4. Fill in your card information and click the “Yatır” button.

5. An SMS with a code will be sent to your mobile phone. Enter the code and click “Onay”.

6. Your payment was successful. You’ll be automatically redirected to the next page.

7. You can go back to Binomo by clicking the "Siteye Geri Dön” button.

8. To check the status of your transaction, go to the “Transaction history” tab and click on your deposit to track its status.

Arabic countries (Visa / Mastercard / Maestro)

1.Click on the "Deposit" button in the right top corner.

2. Choose your country in the “Сountry” section and select “Visa”, “Mastercard/Maestro” method.

3. Сhoose the amount to deposit.

4. Fill in your bank card details and click on the ”Pay” button.

5. Confirm the payment with a one-time password code received in an SMS message.

6. If the payment was successful you will be redirected to the following page with the amount of the payment, date and transaction ID indicated:

Kazakhstan (Visa / Mastercard / Maestro)

1. Click on the "Deposit" button in the right top corner.

2. Choose “Kazakhstan” in the “Сountry” section and select “Visa / Mastercard / Maestro” method.

3. Сhoose the amount to deposit.

4. Fill in your bank card details and click on the “Pay” button.

If your card is issued by Kaspi Bank, then please check in the mobile app that you have activated the payment option on the Internet, and you have not reached your limit. You can also expand the limit in your mobile app.

Also your bank can decline transaction, to avoid it please follow this information:
5. Enter a one time password from your bank to complete the transaction.

6. If the payment was successful you will be redirected to the following page with the amount of the payment, date and transaction ID indicated:

Ukraine (Visa / Mastercard / Maestro)

1. Click on the "Deposit" button in the right top corner.

2. Choose “Ukraine” in the “Сountry” section and select “Mastercard/Maestro” or “Visa” method depending on the one you use.

3. Сhoose the amount to deposit.

4. Fill in your bank card details and click on the“Pay” button.

5. Confirm the payment with a one-time password code received in an SMS message.

6. If the payment was successful you will be redirected to the following page with the amount of the payment, date and transaction ID indicated:

How to Deposit via E-wallet?

 

AstroPay Card

1. Сlick the “Deposit” button in the top right corner of the screen.

2. Choose your country in the “Country” section and select the “AstroPay” payment method.

3. Enter the deposit amount and click the “Deposit” button.

4. Click “I already have an AstroPay card”.

5. Enter your AstroPay card information (card number, expiration date, and verification code). Then click “Confirm Deposit”.

6. Your deposit has been processed successfully. Click “Back to Dolphin Corp”.

7. Your deposit is confirmed! Click “Continue trading”.

8. To check the status of your transaction, click the “Deposit” button in the right top corner of the screen and then click on the “Transaction history” tab.

9. Click on your deposit to track its status.

CASHU

1. If you have zero balance in your CashU eWallet you should contact a legal vendor in your country using this link : https://www.cashu.com/site/en/topup

(if you have enough balance skip this step).

Click on the "Deposit" button in the right top corner.

2. Choose your country in the “Сountry” section and select “CASHU” method.

3. Сhoose the amount to deposit, enter your First and Last names and click on the “Deposit” button.

4. Choose “CASHU” to continue.

5. Choose “Yes” to continue.

6. Enter the required information (login and password of your eWallet), click the box “I am a human” and click “Pay” button to continue.

7. The new tab with “Payment Successful” will open.

8. The information about your deposit will be in the “Transaction history” page in your account.

Advcash

1. Click on the "Deposit" button in the right top corner.

2. Choose your country in the “Сountry” section and select “Advcash” method.

3. Сhoose the amount to deposit.

4. You will be redirected to Advcash payment method, click on the “Go to payment” button.

5. Enter the email address, password of your Advcash account and click on the “Log in to Adv” button.


6. Select the currency of your Advcash account and click on the “Continue” button.

7. Confirm your transfer by clicking on the “Confirm” button.

8. The confirmation of your transaction will be sent to your email. Open your email box and confirm it in order to complete the deposit.

9. After the confirmation you will get this message about the successful transaction.

10. You will get the details of completed payment.

11. The confirmation of your deposit process will be in the “Transaction history” page in your account.

Neteller

 
1. Click on the "Deposit" button in the right top corner.

2. Choose your country in the “Сountry” section and select “Neteller” method.

3. Сhoose the amount to deposit and click on the “Deposit” button.

4. Copy the email address and click on the “Next” button.

5. Go to Neteller’s website and log in to your account.

6. In the “Money Transfer” section, insert the email address shown in Binomo’s website (step 4), and click on the “Continue” button to proceed.

7. Enter the amount you chose in Binomo (step 3) and click on the “Continue” button to proceed.

8. Review the details of your transfer. If everything is correct, click on the “Confirm” button to confirm the transaction, and proceed.

9. You will be asked to enter your Secure ID to complete your transaction, insert it and click on the “Confirm” button to proceed.

10. The confirmation of your transaction will appear. Now back to the Binomo deposit page.

11. Insert the transaction ID, that can be found in your Neteller account in the “Transaction ID” field, and click on the “Confirm” button to proceed.

12. The confirmation of the successful payment will appear.

13. You can check the status of your transaction in the “Transaction history” section.

Skrill

1.Click on the "Deposit" button in the right top corner.

2. Choose your country in the “Сountry” section and select “Skrill” method.

3. Сhoose the amount to deposit and click on the “Deposit” button.

4. Click on “Copy” button to copy Binomo`s Skrill account email. Then click “Next” button.
Or you can click “How to make a deposit” to get a GIF instruction.

5. You need to enter a Skrill transaction ID. In order to do that, open your Skrill account then send funds to the Binomo account that you copied the address.


5.1 Open your Skrill account, click “Send” button and choose “Skrill to Skrill” option.

5.2 Paste Binomo email address you copied before and click “Continue” button.

5.3 Enter the amount you want to send then click “Continue”.

5.4 Click to “Confirm” button to continue.

5.5 Enter PIN code then click “Confirm” button.

5.6 Funds sent. Now you need to copy a transaction ID, follow the Transactions page.

5.7 Choose the transaction that you sent to Binomo account and copy the transaction ID .

6. Back to Binomo page and paste the transaction ID to the box. Then click “Confirm”.

7. The confirmation of your deposit process will appear. Also information about your deposit will be in the “Transaction history” page in your account.

How to Deposit via Bank transfer

1. Сlick the “Deposit” button in the top right corner of the screen.

2. Choose “India” in the “Country” section and select the “Ola Money” payment method as an example.

3. Enter the deposit amount, your first and last name, and click the “Deposit” button.

4. You will be redirected to the Ola Money payment page. Log into your account by entering your registered mobile number and then click “Continue”. Enter the OTP and click “Verify.

5. You can complete the payment with your Ola Money wallet balance, your bank card, or through Net Banking. Click the “Pay” button once you’ve selected your payment method and filled in the required fields.

6. You will be redirected to your bank’s page. Complete the payment by entering the OTP.

7. Once you’ve successfully completed the payment, you will be redirected back to Binomo.

8. To check the status of your transaction, click the “Deposit” button in the top right corner of the screen and then click on the “Transaction history” tab.

9. Click on your deposit to track its status.

Frequently Asked Questions (FAQ)

Is that safe to send you funds?

Its totally safe if you deposit through the "Cashier" section on the Binomo platform ("Deposit" button in the top right corner). We only cooperate with trusted payment service providers that comply with security and personal data protection standards, such as 3-D Secure or the PCI standard used by Visa.

In some cases, when making a deposit, youll be redirected to our partners websites. Dont worry. If youre depositing through "Cashier", its completely safe to fill in your personal data and send funds to CoinPayments or other payment service providers.

How to deposit with a non-personalized card?

Non-personalized bank cards dont specify the cardholders name. It doesnt matter whether you have a personalized or non-personalized card, in both cases, youll be able to fund your Binomo account. The only necessary condition here is that the card has to be yours, and you should confirm the ownership. For that, send one of the following documents to [email protected] or via live chat:

• Bank reference with a signature and stamp;

• Statement from the banking service with a signature and stamp;

• Screenshot of your account from the bank app or online service.

Important! The cardholder’s name and card number should be visible. The documents must be sent from the email you specified on registering. You can also attach them to a message in the support chat. We accept documents in the following formats: .pdf, .jpg, .png, .bmp.

Cant deposit with a bank card, what do I do?

If you encounter an error or cant complete the payment for some other reason, try the following:

• Check if youve specified correctly your country of residence both in the "Personal details" section ("Profile" in the mobile app) and in your payment order. It should match the cardholders country of residence.

• Check if youve selected the correct card brand (i.e. Visa, Mastercard).

• Check thoroughly the card number and other payment details.

• Check if youve entered the SMS confirmation code correctly; try requesting and entering another code.

• Clear cache and cookies in your browser; try using a different browser or device.

You can also transfer funds and use another payment method to top up your Binomo account or contact our support team for assistance.

My deposit didn’t go through, what do I do?

All unsuccessful payments fall under these categories:

• Funds haven’t been debited from your card or wallet. The flowchart below shows how to solve this problem.

• Funds have been debited but not credited to the Binomo account. The flowchart below shows how to solve this problem.

In the first case, check the status of your deposit in the “Transaction history”.

In the web version: Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu. Then click the “Transaction history” tab.

In the mobile app: Open the left side menu, choose the “Balance” section.

If the status of your deposit is “Pending”, follow these steps:

1. Check the instruction on how to deposit with your payment method in the Deposit section of the Help Center to make sure you didn’t miss any steps.

2. If the processing of your payment takes longer than a business day, contact your bank or digital wallet provider to help you indicate the problem.

3. If your payment provider says that everything is in order, but you still haven’t received your funds, contact us at [email protected] or in the live chat. We will help you to resolve this issue.

If the status of your deposit is “Rejected” or “Error”, follow these steps:

1. Click on the rejected deposit. In some cases, the rejection reason is indicated, like in the example below. (If the reason is not indicated or you don’t know how to fix it, go to step 4)

2. Resolve the problem, and double-check your payment method. Make sure it’s not expired, you have sufficient funds, and you’ve entered all the required information correctly, including your name and SMS confirmation code. We also recommend checking the instruction on how to deposit with your payment method in the Deposit section of the Help Center.

3. Send your deposit request again.

4. If all the details are correct, but you still cannot transfer funds, or if the rejection reason is not indicated, contact us at [email protected] or in the live chat. We will help you to resolve this issue.

In the second case, when the funds have been debited from your card or wallet, but you haven’t received them within a business day, we’ll need to confirm the payment to track your deposit.

To help us transfer your deposit to your Binomo account, follow these steps:

1. Collect a confirmation of your payment. It can be a bank statement or a screenshot from the banking app or online service. Your first and last name, the card or wallet number, the payment sum, and the date it’s been made should be visible.

2. Collect a transaction ID of that payment on Binomo. To obtain transaction ID, follow these steps:

• Go to the “Transaction history” section.

• Click on the deposit that has not been debited to your account.

• Click the “Copy transaction” button. Now you can paste it in a letter to us.

3. Send the confirmation of payment and a transaction ID to [email protected] or in a live chat. You can also briefly explain the problem.

And do not worry, we will help you track your payment and transfer it to your account as quickly as possible.

How much time does it take for funds to be deposited into my account?

When you make a deposit, it becomes assigned with a status. You can check the status of your deposit in the “Transaction History” section.

1. Click on your profile picture in the top right corner of the screen and choose the “Cashier” tab in the menu. Then click the “Transaction history” tab.

For mobile app users: open the left side menu, choose the “Balance” section.

2. Click on your deposit to see its status and estimated processing time.

Deposit transaction possible statuses

Pending – this status means that the payment provider is processing your transaction at the moment. The provider may possibly wait for some additional actions from your side, so please make sure that you’ve completed all the necessary steps.

Each payment provider has its own processing period. Click on your deposit in the “Transaction History” section to find the information about the average transaction processing time (generally relevant), and the maximum transaction processing time (relevant in the minority of cases).

If you’re waiting for the funds to be credited longer than 1 business day, click “Waiting for more than N days?” (“Contact support” button for mobile app users), and we will help you to track your deposit.

You can also refer to the “My deposit didn’t go through, what do I do?” article to figure out the problem.

• Completed – your transaction was successfully processed by the payment provider. The funds were credited to your account.

• Rejected – your transaction was canceled due to non-compliance with any conditions. In some cases, the rejection reason is indicated when you click on your deposit. Refer to the “My deposit didn’t go through, what do I do?” article to solve this problem or contact us at [email protected] . We will help you to resolve this issue.

How do I fund my account with a card (wallet) in a different currency?

No need to do anything special: just make a deposit using the "Cashier" section on the Binomo platform ("Deposit" button in the top right corner). The funds will be automatically converted to the currency your Binomo account uses.

Binomo never charges you any currency conversion fee. Funds are exchanged at the current rate of the bank serving the payment. You will always be able to check the amount in the target currency before confirming the payment.

Do you charge for depositing?

Binomo never takes any fee or commission for depositing funds. Its quite the opposite: you can get a bonus for topping up your account. However, some payment service providers may apply fees, especially if your Binomo account and payment method are in different currencies.

Transfer fees and conversion losses vary greatly depending on your payment provider, country, and currency. Its usually specified on the providers website or displayed during the transaction order.

Can I deposit with a card that isnt mine?

Using payment methods that dont belong to you is prohibited by the Client Agreement. You should only deposit and withdraw to cards and wallets that are officially yours.

You can use a non-personalized card (a card without a name on it) if its been issued for you. With this type of card, you should still enter your real name when ordering payment.

When the funds will be credited to my account?

Most payment systems process transactions instantly after the confirmations been received, or within a business day. Not all of them, though, and not in every case. The actual completion time depends heavily on the payment provider. Usually, the terms are specified on the providers website or displayed during the transaction order.

If your payment remains "Pending" for more than 1 business day, or it is completed, but the funds have not been credited to your account, please contact us at [email protected] or in the live chat.